Talk to people who built it

Every question is answered by EventHelm's founders, the people who know the product inside out. No outsourced first line, scripted hand-offs, or chatbot barriers.

Weekday replies usually arrive within two hours. On your event day, we're available all days of the week—even on weekends.

Every question is answered by EventHelm's founders, the people who know the product inside out. No outsourced first line, scripted hand-offs, or chatbot barriers.

Weekday replies usually arrive within two hours. On your event day, we're available all days of the week—even on weekends.

Live Chat

Form

If it's your event day, start here

Everything else can wait. If the doors are open, or about to be, reach out to us on whichever channel is quickest for you. Event-day messages come first, any day of the week, including weekends.

Chat and email both reach us.; WhatsApp tends to be the fastest if you have it, mostly because it's the easiest way to send screenshots.

Everything else can wait. If the doors are open, or about to be, reach out to us on whichever channel is quickest for you. Event-day messages come first, any day of the week, including weekends.

Chat and email both reach us.; WhatsApp tends to be the fastest if you have it, mostly because it's the easiest way to send screenshots.

Start a chat

Email us

Before you message, these three fix most things:

Tickets are not scanning

Ensure the scanner is signed in to the right event. Staff assigned to several events sometimes have the wrong one selected. If a code is broken or the guest's screen is too dim, search their name and check them in manually.

Guest says they didn't get the ticket

Search their name or email in your attendee list and resend in one click. If the address is wrong, correct it and resend. Nothing needs regenerating.

Venue's WiFi is unreliable

Nothing is set to recur or cancel. Buy Scanning continues offline. Validation runs against the cached on each device, and everything syncs when the connection returns. You don't need to do anything.

If none of them fix it, message us. We'd rather hear from you at 8 AM on a Saturday than read about it afterwards.

Send us a message

Frequently asked questions

Who answers when I get in touch?

What if something goes wrong during my event?

Is support included, or is it a paid add-on?

Can you help setup ym first event?

What should I include when I get in touch?

Can you help me move a guest list over from another platform?