Delete your account and data

Delete your account and data

Delete your account and data

You can do it yourself, in a couple of minutes, without asking anyone. If you can't login to your account, write to us and we'll do it for you.

You can do it yourself, in a couple of minutes, without asking anyone. If you can't login to your account, write to us and we'll do it for you.

In the app: the fastest way

On your phone: open the EventHelm app, go to 'Session' and tap 'Delete my account'.

On the web: Sign in to app.event-helm.com, open 'Settings', and choose 'Delete account'.

We ask why you are leaving, then email a six-digit code to your account's address. Entering the code deletes the account.

Why percentage pricing costs more

Most ticketing platforms take a percentage of every ticket sold. Put your own event in and see the difference.

A percentage-based platform
$3,600
8% of $45,000 in ticket sales
EventHelm
$120
300 credits, 0% commission
You keep
$3,480 more
on a single 300-guest event at $150 a ticket. Run four a year and that's $13,920.
Get started free→

Comparison is illustrative. Percentage-based fees vary by platform, region and payment method — check your provider's current rates. EventHelm figures are exact.

Cannot sign in? Ask us

Email suuport@event-helm.com from the address on the account, with the subject 'Account deletion request'. We'll confirm it is you, delete the account, and write back to say it's done.

If you write form a different address, we'll ask you to prove the account is yours before deleting anything. It helps protect someone else from deleting your account.

Why EvenHelm stands apart

You need a platform that's easy to use, scalable, affordable, and understand the realities of event entry management. That's exactly what EventHelm is built for.

Up and running in minutes

Get started without lengthy onboarding, complicated configurations, or steep learning curves. Create event, share tickets, and manage entries in a few minutes.

Real humans. Real support.

When the event day is near, the last thing you need is to battle AI chatbots or wait hours for email response. Our team gives prompt human support whenever you need.

One platform for the entire event lifecycle

From registrations and ticketing to check-ins and analytics EventHelm brings everything together in one connected platform. No juggling multiple tools.

Built to be affordable

Powerful event operations platform shouldn't be out of reach. EventHelm gives organizations of every size enterprise-grade features without sky-high pricing.

No subscription. Pay only for what you use

Forget expensive monthly subscriptions or contracts. Our pay-as-you-go pricing allows you to pay only for the attendees you manage. Control costs as your needs change.

Support for organizations that create impact

Great events shouldn't be limited by bydget. Registered charities and non-profits can access exclusive discounts, making event operations more affordable for commnunties that make a difference.

What gets deleted

Your account and personal details: Name, email, and the phone number you saved (if any).


Organizations you're the only member of, with their events, guest lists, registration, and billing history. This only happens while an organization has no tickets.


Your membership of organizations other people own. Those organizations carry on, you simply leave them.


Every signed-in session, on every device, including the one you're using.

Files you uploaded (logos, event covers, artwork, etc.).


Deletion is immediate and cannot be undone. with no grace period.

What survives

Some records are not erased the moment you confirm. Most run out on their own schedule; two small ones are kept for good.

  • Records kept for a limited time — ended sessions are deleted within about 37 days; your account’s security history and error logs after 90 days; and our platform audit trail after 2 years. The audit trail also records your account deletion. Copies in database backups remain until those backups are deleted.

  • Records in other people’s organizations — those organizations retain events, guest lists, and other records you created there, along with activity history that may identify you.

  • A permanent free-credit record — we keep this to prevent anyone from claiming the one-time free credits again by deleting and recreating an account.

  • Your reason for leaving, if provided — we permanently keep one record of your feedback to help improve the product.

    Neither of the last two holds your email address, phone number or device fingerprint in readable form — only as an irreversible keyed hash. This matches our Privacy Policy, which describes each of them in full.

What can block deletion

You cannot delete your account if you are the last owner of an organization that has other members, or that has generated tickets. Neither kind of organization can be deleted, so hand it over to someone else first. The app names the organizations and points you at the transfer. If nobody is left to take it, write to support@event-helm.com and we'll sort it out with you.

Guests are not Eventhelm users

If you received a ticket from an organizer, you do not have an EventHelm account, your event organizer holds your details, and they are the people to ask. Tell them you want your data removed. An organizer can delete a guest until a ticket is issued; after that the ticket and the guest it was issued to are kept as the record of what was issued and cannot currently be deleted. If you cannot reach them, write to us and we will help you find the right contact.